SHIPPING & DELIVERY POLICY
We can ship to anywhere with correct address provided.
Upon payment received, we will ship the parcel on the NEXT working day. Subject to stock available and orders load, all local orders will be delivered later within 2 working days after the payment has been confirmed.We will notify you after sent out your parcel via "Delivery Notice Mail" please do check your email or order details at our system to obtain your specific TRACKING NO. as below:
POS LAJU CHARGES RATE AS BELOW:
||Courier Service Available
- Free shipping fee if purchase above RM150
- Shipping fee charges depends weight if purchase less than RM150 upon shopping cart check out
- Pos Laju
- City Link Express
- Airpak Express
|East Malaysia (Sabah & Sarawak)
- Free shipping fee if purchase above RM200
- Shipping fee charges depends weight if purchase less than RM200 upon shopping cart check out
| - Pos Laju
- Pos Malaysia(E-parcel)
|Singapore & Brunei
- Shipping Fee depands weight
| - Pos International
Shipping fee will be based on weight and system will calculate the postage charges upon check out as below:
We use Pos Laju, Airpak Express, City Link or other register Courier Company for all the deliveries.
Please take note we do not deliver to P.O. Boxes, hotels & resorts.
Please ensure there are someone ready to receive your parcel at the given delivery address.
You May Track your parcel as below link:
Normally courier company will take 1~2 working days for delivery, unless those special zone or out skirt may take longer time.
These are estimated delivery duration and Babykidzwear would not responsible for delay due to any reason by Courier Service Company.
Delivery duration may vary, particularly during Christmas, Chinese New Year, and other’s public holiday.
Please take note this is only a rough guide. Delivery duration will depend on the postal services in your area.
Customers have to place order at our website and make payment before collect your parcel.
Customers may come and collect your parcel at Perai or Bukit Mertajam area and shipping fee will be waived. Kindly contact us to confirm times & place before meet up.
Colours difference from pictures displayed. We have done our best to display as accurately as possible the colours of the apparels shown on our website / facebook page. However, because the colours you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate. Picture featured is only for illustration purposes, please base on the actual product received.
SIZE & MEASUREMENT ISSUES
Some items we had already clearly stated the measurement in our websites. Please confirm the measurement stated that are suitable or not before you consider to purchase. All size & measurement charts serves as a guidelines only. We cannot guarantee 100% accuracy. The measurement might have a difference of 0.5-2.0cm vary to the real item. For more information, you may seek our advice.
- Minor loose threads, irregular fold or wrinkle produced by crumpling, colour different slightly from the picture are not allowed to return or exchangeable.
- Item design is slightly different from the picture displayed (e.g. button, pocket, or tag)
- Transparent slightly or bad odor.
- Size measurement different about 1-3cm only.
- Customer who did not inform us and post the item(s) back directly will not be entertained.
- Sold out items are not available for exchange.
- Items damage while courier service or transport delivery to you.
RETURN & REFUND POLICY
[ALL GOODS SOLD IS NOT RETURNABLE OR EXCHANGEABLE OR REFUNDABLE]
Any customer personal feeling or subjective reason is not allowed for exchange or refund. Any unobvious stain and hole cannot constitute a reason to return.
Please refer to the [NON-RETURNABLE / NON-EXCHANGEABLE / NON-REFUNDABLE ITEM(S)]
We want is a long-standing customer, due to lack of manpower, we cannot guarantee all products send are perfect. In order to serve you the best, Babykidzwear Store provide you with assurance, when you receive your order of goods if there is defect/damage item (obviously the hole, wrong items etc), you may click on order return item(s) as below:
Babykidzwear Store will notify you about your return request's status as below:
We will responsible for it, if there is a mistake done by us, so do feel free to shop at Babykidzwear Store.
Kindly inform us immediately within 4 working days if there are any wrong, defect /damage item(s) you have receive, otherwise your issue will not be reserved.We will not entertain any return parcel without our prior notice or awareness.
Make sure that the returned goods are unused, cleaned and retain the original packaging & merchandise tag. Any use, scratched, damaged items are not acceptable for returns/replace.
All above term & condition is under Babykidzwear Store's interpretation. Please read & understand and assume you fully agree to our term & condition above before purchase with us. Babykidzwear Store reserved the right to update the term above if necessary.
Any enquiry please feel free to contact us.
Hope you happy & enjoy your shopping experience at Babykidzwear Store and we are always welcome your feedback to improve our services.